Terms of Service

Last updated: May 22, 2026

Last updated: May 22, 2026

These Terms of Service (“Terms”) govern access to and use of BotSpot’s website, platform, APIs, plugins, integrations, and related services (together, the “Service”).

BotSpot is a business-to-business software-as-a-service provider based in Finland.

Company details:

  • Legal name: Botdot Oy
  • Business ID: 3550055-8
  • Address: Tyyneläntie 11, 21500 Piikkiö, Finland
  • Contact: support@bot.spot

These Terms are written for business customers. If you accept these Terms on behalf of an organisation, you confirm that you have authority to bind that organisation. In these Terms, “Customer” means the organisation or person using the Service.

1. The Service

BotSpot provides software and related services that help businesses manage, improve, analyse, and distribute their digital content and AI-facing presence.

The Service may include a web platform, APIs, plugins, integrations, analytics, automation, publishing support, customer-requested outputs, and related functionality.

We may update, improve, limit, or modify the Service over time.

2. Accounts and Access

Customers must provide accurate account, billing, and contact information.

Customers are responsible for:

  • Managing access to their workspace.
  • Keeping passwords, API keys, and access tokens secure.
  • Promptly revoking access for users who no longer need it.
  • All activity under their accounts, credentials, and integrations.

You must notify us promptly if you suspect unauthorised access or misuse.

3. Plugins and Integrations

BotSpot may provide plugins, APIs, and integrations that connect customer websites, systems, or third-party services to the Service.

When a Customer connects an integration, BotSpot may receive content, metadata, configuration, usage, and technical data needed to provide, secure, maintain, and improve the Service.

Customers are responsible for:

  • Having the rights and permissions needed to connect their systems to BotSpot.
  • Configuring integrations appropriately.
  • Reviewing any content, data, or outputs before relying on or publishing them.
  • Informing their own users, visitors, employees, contributors, or customers where required by law.
  • Keeping access keys and credentials confidential.

Any plugin or integration may be subject to separate technical documentation, license terms, or third-party platform rules. These Terms govern the hosted BotSpot Service unless otherwise stated.

4. Customer Content

“Customer Content” means content, data, text, media, metadata, website materials, integration data, and other materials submitted to or processed by the Service on behalf of a Customer.

Customers retain ownership of Customer Content.

Customers grant BotSpot a limited right to host, process, transmit, display, transform, analyse, and otherwise use Customer Content as needed to:

  • Provide the Service.
  • Generate customer-requested outputs.
  • Operate integrations, APIs, and related functionality.
  • Maintain, troubleshoot, secure, and improve the Service.
  • Comply with law and enforce these Terms.

Customers represent that they have all rights, permissions, and lawful bases needed to provide Customer Content to BotSpot.

5. Outputs

The Service may generate, suggest, analyse, classify, summarise, structure, or otherwise assist with content, metadata, analytics, recommendations, or other outputs (“Outputs”).

Outputs may be inaccurate, incomplete, outdated, or unsuitable for a particular purpose. Customers are responsible for reviewing Outputs before publishing, relying on, or distributing them.

BotSpot does not guarantee that Outputs will:

  • Improve rankings, traffic, visibility, or conversions.
  • Ensure discoverability by AI systems or search engines.
  • Ensure legal, regulatory, accessibility, privacy, or SEO compliance.
  • Be free from errors.

Customers are responsible for their own publishing decisions and for any content they make public.

6. Acceptable Use

Customers must not use the Service to:

  • Violate applicable law.
  • Infringe intellectual property or other third-party rights.
  • Process, publish, or distribute unlawful, harmful, abusive, deceptive, or malicious content.
  • Send malware, spam, or harmful code.
  • Attempt to gain unauthorised access to systems or data.
  • Interfere with the security, availability, or integrity of the Service.
  • Reverse engineer the hosted Service except where allowed by mandatory law.
  • Use the Service to build a directly competing product using non-public Service features, data, or know-how.
  • Overload, scrape, probe, benchmark, or test the Service in a way that harms reliability, security, or availability.

We may suspend or restrict access if we reasonably believe the Service is being misused or continued access creates a security, legal, or operational risk.

7. Plans, Fees, and Payment

Fees, billing periods, usage limits, and included features are described in the applicable order form, checkout page, pricing page, or written agreement.

Unless otherwise agreed:

  • Fees are payable in advance.
  • Fees are non-refundable except where required by law or expressly agreed.
  • Customer is responsible for taxes, VAT, and similar charges.
  • Late payment may result in suspension or termination of access.
  • We may change pricing for future renewal periods with reasonable notice.

Subscription cancellation, renewal, and downgrade terms depend on the applicable plan or agreement.

8. Trials, Beta Features, and Previews

We may offer trials, beta features, previews, or experimental functionality.

These are provided “as is”, may change or end at any time, and may be subject to additional limitations. Beta features should not be used for critical production workflows unless we expressly agree otherwise.

9. Service Availability and Support

We aim to provide a reliable B2B SaaS service, but we do not guarantee uninterrupted or error-free availability unless a separate service level agreement applies.

The Service may be unavailable due to maintenance, updates, infrastructure issues, third-party provider outages, security incidents, customer configuration issues, or events outside our reasonable control.

Support channels and response times depend on the Customer’s plan or written agreement.

10. Security

We use technical and organisational measures designed to protect the Service and Customer Content.

Customers are responsible for:

  • Securing their own accounts, systems, websites, and integrations.
  • Using appropriate authentication practices.
  • Protecting API keys, credentials, and webhooks.
  • Promptly notifying us of suspected security issues.

If a security incident affects Customer Content, we will notify affected Customers as required by applicable law and our agreements.

11. Data Protection

Our Privacy Policy explains how we process personal data:

https://bot.spot/privacy

For Customer Content and integration data, BotSpot usually acts as a processor and the Customer acts as controller. For account, billing, security, service usage, and business relationship data, BotSpot may act as controller.

Where required, the parties may enter into a Data Processing Agreement.

Customers are responsible for ensuring that their use of the Service complies with applicable data protection laws.

Information about subcontractors or subprocessors used to provide the Service is available on request.

12. Confidentiality

Each party may receive non-public information from the other party that should reasonably be understood to be confidential.

The receiving party must:

  • Use confidential information only for purposes related to the Service.
  • Protect it using reasonable care.
  • Not disclose it except to personnel, advisers, contractors, service providers, or subcontractors who need to know it and are bound by confidentiality obligations.

Confidentiality obligations do not apply to information that is publicly available, already known without restriction, independently developed, or lawfully received from a third party.

13. Intellectual Property

BotSpot and its licensors retain all rights in the Service, platform, software, technology, documentation, design, trademarks, and other materials we provide.

Customers retain all rights in Customer Content.

Feedback is welcome. If a Customer provides suggestions, ideas, or feedback, BotSpot may use them without restriction or compensation, provided we do not disclose Customer confidential information.

14. Third-Party Services

The Service may integrate with or depend on third-party services, such as infrastructure providers, analytics providers, payment processors, support tools, publishing platforms, and customer-selected integrations.

We are not responsible for third-party services that we do not control. Customer use of third-party services may be subject to separate terms and privacy policies.

15. AI-Assisted Functionality

BotSpot may use automated or AI-assisted systems to provide parts of the Service and generate customer-requested Outputs.

We do not use Customer Content to train third-party foundation models unless this is separately agreed with the Customer.

If third-party AI infrastructure is used to provide the Service, we will use appropriate contractual and technical safeguards.

Customers are responsible for reviewing AI-assisted Outputs before use.

16. Suspension and Termination

Customers may stop using the Service at any time. Subscription cancellation terms depend on the applicable plan or agreement.

We may suspend or terminate access if:

  • Fees are overdue.
  • Customer breaches these Terms.
  • Customer use creates security, legal, or operational risk.
  • We are required to do so by law.
  • The Service is discontinued.

Upon termination:

  • Customer access to the Service may end.
  • Customer remains responsible for unpaid fees.
  • We may delete or retain data according to our Privacy Policy, DPA, written agreement, and legal obligations.

17. Export and Compliance

Customers must comply with applicable export control, sanctions, anti-corruption, and other laws.

Customers must not use the Service where prohibited by law or make it available to sanctioned persons or organisations.

18. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”.

BotSpot disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation, except where such warranties cannot be excluded by law.

We do not provide legal, tax, privacy, accessibility, SEO, or regulatory advice.

19. Limitation of Liability

To the maximum extent permitted by law, BotSpot is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunities.

Unless a separate written agreement states otherwise, BotSpot’s total aggregate liability arising out of or related to the Service is limited to the fees paid by Customer to BotSpot for the Service during the twelve months before the event giving rise to liability.

These limitations do not apply to liability that cannot be limited under applicable law.

20. Indemnity

Customer will defend and indemnify BotSpot against claims, damages, liabilities, costs, and expenses arising from:

  • Customer Content.
  • Customer’s use of the Service in breach of these Terms.
  • Customer’s violation of law.
  • Customer’s infringement of third-party rights.
  • Customer’s websites, systems, or integrations.

21. Changes to the Service or Terms

We may update the Service and these Terms from time to time.

If changes are material, we will provide reasonable notice, such as by posting an updated version on our website or notifying account administrators.

Continued use of the Service after changes become effective means the Customer accepts the updated Terms.

22. Governing Law and Disputes

These Terms are governed by the laws of Finland, excluding conflict-of-law rules.

Unless otherwise agreed in writing, disputes will be resolved in the competent courts of Finland.

Before starting formal proceedings, the parties agree to try to resolve disputes in good faith through business-level discussions.

23. Miscellaneous

Neither party is liable for delay or failure caused by events beyond reasonable control.

Customer may not assign these Terms without BotSpot’s prior written consent, except in connection with a merger, acquisition, corporate reorganisation, or sale of substantially all assets.

BotSpot may assign these Terms in connection with a merger, acquisition, corporate reorganisation, sale of assets, or by operation of law.

If any part of these Terms is unenforceable, the rest remains in effect.

Failure to enforce a provision is not a waiver.

These Terms, together with any order form, DPA, Privacy Policy, and referenced policies, form the entire agreement for the Service.

24. Contact

For support, privacy, or contract questions, contact:

support@bot.spot